JOB SUMMARY:

We are seeking a motivated and detail-oriented Service Advisor Assistant to support our Service Advisors and help deliver a best-in-class experience to our customers. This role focuses on behind-the-scenes administrative and communication tasks, allowing the Service Advisor to stay focused on customer interaction and sales performance.

QUALIFICATIONS:

• High school diploma or equivalent (college or tech school experience is a plus)
• Prior experience in a dealership service department or customer service environment preferred
• Strong communication skills, both verbal and written
• Organized, detail-focused, and able to manage multiple priorities under pressure
• Familiarity with dealership management systems (Reynolds & Reynolds Ignite experience is a plus)
• Professional, team-oriented, and customer-focused attitude

• Assist assigned Service Advisor with daily tasks to improve workflow and customer satisfaction
• Communicate with customers via phone, text, and email to provide updates on vehicle status, repair recommendations, and completion timelines
• Handle repair order processing and billing with a focus on speed and accuracy
• Submit and follow up on warranty claims with extended warranty providers
• Coordinate parts ordering and delivery timing with the Parts Department
• Support appointment scheduling, shuttle rides, and loaner vehicle coordination
• Prepare daily paperwork and service files to ensure the Advisor is ready for customer contact
• Maintain up-to-date notes and documentation in the DMS
• Provide additional administrative support as needed to ensure service operations run efficiently