THE OPPORTUNITY

Swansway Motor Group is seeking a dynamic and customer-focused Service Advisor to join our thriving team. As a Service Advisor, you will be the face of our aftersales department, delivering exceptional service and care to our valued customers at Swansway. With our strong commitment to customer satisfaction and an established reputation for excellence, you will have the opportunity to manage the front-of-house experience, ensuring that every customer leaves our dealership feeling thoroughly satisfied and well-informed.

ABOUT YOU

We are looking for a Service Advisor who possesses a blend of technical knowledge and stellar customer service skills. The ideal candidate should have:

• Minimum of 12 months’ experience working as a Service Advisor in a dealership environment.
• A flexible team player attitude, with the ability to support the aftersales team during busy periods.
• A results-focused mindset, with resilience and the ability to overcome obstacles.
• A strong technical awareness or understanding of vehicles and their components.
• Experience in upselling products or services, with a valid driving licence.

NEXT STEPS

If you are a dedicated professional seeking to excel as a Service Advisor within an inclusive family-like atmosphere, we encourage you to apply and be part of the Swansway legacy. Your expertise could be the key to enhancing our customer journey. We look forward to welcoming you to our team!

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In the role of Service Advisor, you’ll be instrumental in managing and enhancing our customer service efforts. Your key responsibilities will include:

• Providing informed, responsive, and efficient service to all customers, whether via telephone, email, or walk-in enquiries.
• Meeting and greeting customers, qualifying work, and identifying additional needs during vehicle drop-offs.
• Continuously seeking customer service improvement opportunities within the aftersales department and sharing feedback with management.
• Facilitating the efficient operation of the aftersales department by accurately booking workshop tasks and ensuring effective communication.
• Managing customer communication effectively, providing timely updates on repairs, and gaining authorisation for additional work.