Service Advisor - Audi Denver at McDonald Automotive

Littleton, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

30 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Teamwork, Communication, Auto Service, Relationship Building, Problem Solving, Time Management, Technical Knowledge, Performance Tracking

Industry

Motor Vehicle Manufacturing

Description

Audi Denver At Audi Denver, we're proud to be part of a family-owned and operated company that’s served Colorado for over 65 years. Our commitment to excellence has earned us the Audi Magna Society Elite Award in both 2023 and 2024, a reflection of our team's drive and dedication. As the only Audi dealer to earn it in 2024, excellence has become our standard. Located in Littleton, we combine cutting-edge performance with a supportive, family-first culture that empowers every employee to thrive. Check out our Instagram [https://www.instagram.com/audidenver?utm_source=ig_web_button_share_sheet&igsh=MWY4dDFlOXBmYTdpdw==] to see what we're all about! Experience & Qualifications Needed: * Valid driver’s license and clean driving record * 1-3 years of progressive experience in auto service is preferred but not required * Consistent record of service and sales success * Strong record of positive customer satisfaction results * Team-oriented and self-motivated * Able to work independently Essential Duties and Major Responsibilities: * Greet customers and guide them through the service process with confidence, professionalism, and a focus on building long-term relationships. * Present maintenance and repair recommendations clearly, with the goal of increasing closing ratios and maximizing service sales. * Consistently follow up with customers for approvals and updates, creating urgency, and trust through timely communication. * Collaborate with technicians to ensure accurate diagnoses and estimates are conveyed to customers. * Own the customer experience from drop-off to delivery, ensuring every interaction ends with satisfaction and repeat business. * Track performance metrics like sales totals and closing ratios to drive continuous improvement. What We Offer: * Competitive 401k / 401k matching * Medical / Dental / Vision Insurance * Employee Assistance Program (EAP) - free, confidential counseling * PTO Accrual * Health Savings Account * Flexible Spending Account * Voluntary Life and AD&D * Employee Discounted Pricing on Parts, Vehicles, and Service What Makes Us Different? As a family owned and operated company for over 65 years, McDonald Automotive is proud to serve Colorado with a legacy built on respect, integrity, growth, hard work, and trust. With three generations actively involved in the day-to-day operations, we prioritize relationships over transactions—with our customers, our community, and our employees. Our motto, Doing Right Comes Naturally, reflects our commitment to doing business the right way. That commitment has earned us recognition as one of the top 20 dealerships in the U.S., not just by meeting manufacturer standards but by holding ourselves to even higher ones. We aim to deliver the best car buying, servicing, and ownership experience in the industry. At McDonald, we believe that exceptional experiences start with exceptional people. Many of our team members have spent decades with us, growing their careers and eventually retiring as part of the McDonald legacy. We're proud to attract driven, motivated individuals who are passionate about their work and dedicated to building lasting relationships. It’s not just about the work we do — it’s about the family we build along the way. Disclaimer: This position will remain open for at least three days and will close upon candidate selection. If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to hr@mcdonaldag.com [hr@mcdonaldag.com] or call 303-795-1100.

Responsibilities

The Service Advisor greets customers and guides them through the service process while building long-term relationships. They present maintenance and repair recommendations, follow up with customers, and ensure a satisfactory customer experience from drop-off to delivery.