Service Advisor - Audi Parker at McDonald Automotive

Parker, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

150000.0

Posted On

01 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Auto Service Management, Relationship Building, Communication, Performance Tracking, Technical Collaboration, Time Management, Closing Ratios, Professionalism

Industry

Motor Vehicle Manufacturing

Description

Audi Parker Audi Parker brings Audi’s unmistakable style and performance to the growing Parker community with a family-owned approach that puts people first. We’re honored to have earned the Magna Society Elite Award in 2024 and 2025, recognizing our outstanding customer service and operations. As the only Audi dealer to earn it in 2024, excellence meets opportunity. Join a team where excellence is the standard—and support and growth are part of the culture. Experience & Qualifications Needed: * Valid driver’s license and clean driving record * 5+ years of progressive experience in auto service is required * Consistent record of service and sales success * Strong record of positive customer satisfaction results * Team-oriented and self-motivated * Able to work independently Essential Duties and Major Responsibilities: * Greet customers and guide them through the service process with confidence, professionalism, and a focus on building long-term relationships. * Present maintenance and repair recommendations clearly, with the goal of increasing closing ratios and maximizing service sales. * Consistently follow up with customers for approvals and updates, creating urgency, and trust through timely communication. * Collaborate with technicians to ensure accurate diagnoses and estimates are conveyed to customers. * Own the customer experience from drop-off to delivery, ensuring every interaction ends with satisfaction and repeat business. * Track performance metrics like sales totals and closing ratios to drive continuous improvement. What We Offer: * Competitive 401k / 401k matching * Medical / Dental / Vision Insurance * Employee Assistance Program (EAP) - free, confidential counseling * PTO Accrual * Health Savings Account * Flexible Spending Account * Voluntary Life and AD&D * Employee Discounted Pricing on Parts, Vehicles, and Service What Makes Us Different? As a family owned and operated company for over 65 years, McDonald Automotive is proud to serve Colorado with a legacy built on respect, integrity, growth, hard work, and trust. With three generations actively involved in the day-to-day operations, we prioritize relationships over transactions—with our customers, our community, and our employees. Our motto, Doing Right Comes Naturally, reflects our commitment to doing business the right way. That commitment has earned us recognition as one of the top 20 dealerships in the U.S., not just by meeting manufacturer standards but by holding ourselves to even higher ones. We aim to deliver the best car buying, servicing, and ownership experience in the industry. At McDonald, we believe that exceptional experiences start with exceptional people. Many of our team members have spent decades with us, growing their careers and eventually retiring as part of the McDonald legacy. We're proud to attract driven, motivated individuals who are passionate about their work and dedicated to building lasting relationships. It’s not just about the work we do — it’s about the family we build along the way.

Responsibilities

Manage the end-to-end customer service process from greeting and drop-off to delivery and follow-up. Collaborate with technicians to present repair recommendations and maximize service sales while maintaining high customer satisfaction.