Service Advisor Auto Dealership at Honda Cars of Aiken

Graniteville, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Greeting, Service Advising, Vehicle Inspection, Repair Order Preparation, Cost Estimation, Customer Communication, Service History Review, Time Management, Complaint Handling, Customer Satisfaction, Computer Literacy, Team Orientation, Flexibility, Road Testing, VIR Presentation

Industry

Motor Vehicle Manufacturing

Description

Description Honda Cars of Aiken Honda Cars of Aiken is the premier Honda Dealership in the CSRA and earning the President's Award for 5 years. Our dealership is well known in the Aiken, North Augusta and surrounding communities as the best Honda Dealership in the CSRA and we are looking for hard working, professional and dedicated team members! Summary Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services. Essential Duties: • Greets customers in a timely, friendly manner and obtains vehicle information. • Advises customers about necessary service for routine maintenance. • Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. • Confers with customers about inspection results, recommend corrective procedures. • Prepares a repair order showing time, cost and labor estimates for service. • Refers to service history, inspects vehicle, and recommends additional needed service. • Establishes “promised time.” Checks with service technicians to ensure timely repair. • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. • Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. • Responsible for printing and presenting VIR to customer. • Explains the work performed and the repair order charges to the customer. • Closes repair order timely and appropriately. • Handles customer complaints. • Maintains high customer satisfaction standards and requests positive survey from customer • Other tasks as assigned Requirements • Service Advisor experience preferred • Computer literate and ability to understand vehicle computer systems • Must be team-oriented, flexible and focused on maintaining a high level of customer service • Available to work Saturdays Education/Experience: • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. • Ability to speak effectively before groups of customers or employees of organization. • Valid Driver’s License and clean driving record • High School diploma or GED OR 2+ years of experience Physical Requirements: • Must be able to stand 8 hours a day • Must be able to tolerate working in hot and cold weather • Must be able to lift, kneel, bend, and twist We offer a competitive compensation package which includes benefits such as: · Paid Time off and Holidays · 401k Plan with Employer Match · Medical/Dental and Vision Insurance · Voluntary Benefits available · Vehicle Purchase and Service PM22

Responsibilities

Service advisors are responsible for greeting customers, understanding their vehicle issues, determining required services, preparing repair orders, and communicating estimates and progress updates for timely repairs. They must also review completed work, explain charges to the customer, handle complaints, and maintain high customer satisfaction standards.