EDUCATION

• Secondary (high) school graduation certificate
• or equivalent experience

EXPERIENCE

• 3 years to less than 5 years

• Supervise staff
• Advise clients on advertising or sales promotion strategies
• Advise customers on work performed and condition of equipment
• Answer written and oral inquiries
• Address customers’ complaints or concerns
• Advise customers on work performed and future repair requirements
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Receive payments
• Sell merchandise
• Explain procedures, risks and benefits to clients
• Advise on use and appropriateness of goods or parts
• Maintain and manage digital database
• Answer clients’ inquiries and provide information
• Consult with clients after sale to provide ongoing support