SERVICE ADVISOR (Automotive) at NISSAN MARIETTA LLC

Marietta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Vehicle inspection, Sales, Product knowledge, Time management, Warranty administration, Conflict resolution, Professionalism, Process driven

Industry

Motor Vehicle Manufacturing

Description

Description If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you! As a Service Advisor you will be responsible to meet and greet service customers promptly in a professional and courteous manner. Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs. Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements. Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers. Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services. Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines. Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow-up. Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer. Meet requirements of the state and federal law for automobile repair and consumer protection. Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors. Requirements Minimum Requirements Two or more years of previous experience as a service advisor. High school diploma or equivalent. Valid driver license in the state that you will work and a good driving record. Great attitude with high-energy personality. Excellent customer service skills. Professional appearance and work ethic. Ability to work well in a process driven environment. Benefits When you join our organization, you’ll enjoy comprehensive training, competitive compensation, and unparalleled benefits. You will experience the best that a career in the automotive industry has to offer. Strong pay plan! Based on experience! Monthly Bonuses Health Medical, Dental & Vision Insurance Life and Disability Insurance 401K Retirement Savings Plan Paid Time Off Employee Vehicle Purchase Program

Responsibilities

The Service Advisor is responsible for greeting customers, inspecting vehicles, and identifying service needs to provide accurate estimates. They also manage the service process, communicate updates to customers, and ensure all repairs meet manufacturer and legal standards.