OTE £34.5K UNCAPPED

Our client based in the Burton On Trent area has requested our assistance in looking for a dedicated Service Advisor working with the successful team in their franchised leading brand car dealership

THE ROLE:

• To provide high levels of customer service on the service reception desk, ensuring there is good communication between Technicians and customers, ensuring their vehicles are ready on time to the agreed standard.
• To ensure the service customers receive prompt, courteous and effective repair of their vehicles within the guidelines of the policies and procedures of the dealership.
• To liaise with the Service Manager regarding the most effective way of carrying out the work required, taking account of the skills of the workforce, the priorities of the business and the cost implication.
• To ensure all work is correctly invoiced and payment received, handling customer queries courteously and within company policy at all times.
• To maintain close liaison with customers, to ensure maximum customer retention.
• To ensure effective collection and delivery of customers’ vehicles including administering hire / loan cars as required.
• To be responsible for the standards of appearance, safety and discipline and work within the department.

This is very hands-on role and the person appointed will preferably have:

• Good mechanical knowledge of cars and parts be able to provide outstanding customer service
• Have excellent communication, organisation and inter-personal skills
• Possess a good attention to detail be flexible and possess a GSoH
• Be able to comply with all company and manufacturer’s disciplines and procedures
• The Service Advisor will preferably have a Motor Trade experience background but it is essential to have customer facing experience and a confident / influencing style, which are the key component