Service Advisor at BAG South Atlanta LLC

Ashland, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Problem-Solving, Automotive Systems Knowledge, Scheduling, Cost Estimation, Computer Proficiency, Professionalism, Empathy

Industry

Motor Vehicle Manufacturing

Description

Description Butler Ford is a reputable automotive dealership committed to providing top-notch service and vehicles to our valued customers. We take pride in our team of dedicated professionals who strive for excellence in every aspect of our business. As we continue to grow, we are seeking a Service Advisor to join our team and contribute to our ongoing success. Position Overview: As a Service Advisor at Butler Ford, you will play a crucial role in ensuring the satisfaction of our customers by providing exceptional service and guidance throughout their vehicle maintenance and repair journey. You will serve as the liaison between our customers and our skilled service technicians, helping to diagnose issues, schedule appointments, and ensure that vehicles are repaired efficiently and effectively. Key Responsibilities: Greet and assist customers in a friendly and professional manner. Listen to customers' concerns and accurately document vehicle issues. Provide detailed explanations of recommended repairs and maintenance. Schedule service appointments and communicate repair timelines. Coordinate with service technicians to ensure timely completion of repairs. Prepare and present accurate cost estimates to customers. Maintain a high level of customer satisfaction through clear and timely communication. Handle customer inquiries and concerns with empathy and professionalism. Keep abreast of automotive industry trends and product knowledge. Qualifications: 1 year of experience as a Service Advisor in an automotive dealership setting is preferred. Strong communication and interpersonal skills. Excellent customer service and problem-solving abilities. Basic knowledge of automotive systems and repairs. Ability to work in a fast-paced, team-oriented environment. Proficient computer skills for documenting service details and estimates. High school diploma or equivalent; additional automotive training or certification is a plus. Benefits: Paid time off (PTO) for vacation, personal, and sick days. Matching contribution to your 401K retirement savings plan. Employee discount on vehicle purchases, servicing, and parts. Medical, dental, and vision insurance coverage for you and your eligible dependents. Life insurance. Certified DailyPay partner. Employee Assistance Program. If you are a customer-focused individual with a passion for the automotive industry and a desire to excel in a dynamic environment, we encourage you to apply for the Service Advisor position at Butler Ford. Help us continue to provide exceptional service to our loyal customers.

Responsibilities

The Service Advisor will act as the liaison between customers and technicians, ensuring customer satisfaction by guiding them through vehicle maintenance and repair processes. Key duties include greeting customers, accurately documenting concerns, explaining recommended repairs, scheduling appointments, and coordinating timely service completion.