At Alpha Auto Group (AAG) we’re a dynamic team of passionate professionals committed to delivering exceptional customer experiences. Our love for cars is matched only by our unwavering dedication to our customers. As a customer-centric organization, our mission is to provide a best-in-class experience, with our customers at the core of every decision we make.
We are currently seeking an experienced Service Advisor to join our Bank Street Toyota team. This is an exciting opportunity to become a key part of a growing organization that provides more than just a premium brand experience. At Bank Street Toyota, we are dedicated to fostering a sophisticated, luxury experience where every detail is thoughtfully considered, for both our customers and our team.
We’re looking for individuals who demonstrate integrity, a sense of urgency, positivity, and a team-oriented mindset. If you bring a solid work ethic and a commitment to continuous learning and development, we want to hear from you.
Join us and be part of a company that values people, passion, and performance.
Please know that the full compensation listed for this position is dependent on a commission-based bonus structure. The salary range mentioned in the job posting represents the potential earnings of this role.

QUALIFICATIONS

• Minimum 2 years of experience as a Service Advisor in a dealership setting.
• Solid understanding of customer satisfaction metrics (CSI, NPS).
• Excellent communication and interpersonal skills.
• Proven ability to multitask and manage a high-volume service drive.
• Detail-oriented, organized, and adept at following up on tasks.
• Bilingual (English/French) preferred.
• Knowledge of automotive servicing methods.
• Desire to work in a team-based environment and collaboratively achieve goals.
• Passion for providing human-centered customer experiences.
• Ability to adapt quickly to changing priorities.
• Growth mindset, open to coaching, feedback, and continuous development.
• Proficient in Microsoft Office Applications (Excel, Word, Outlook).
  Job Type: Full-time
  Pay: $40,000.00-$95,000.00 per year

Ability to commute/relocate:

• Ottawa, ON K1V 7Z6: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Service: 2 years (preferred)
• Service Advisor: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In perso

• Work directly with customers and technicians to ensure effective communication and operations within the service department.
• Handle customer service-related questions and concerns with a genuine intent to advise and solve problems.
• Build rapport with customers and create a loyal customer base through effective communication methods (inbound/outbound calls).
• Follow through on prospecting calls and customer follow-up within specific time frames.
• Work with KPIs to assess performance and continuously improve.
• Greet clients professionally and review customer concerns to accurately write up repair orders.
• Schedule service appointments and manage daily repair order flow (10–15 ROs/day).
• Communicate effectively with technicians to ensure timely completion of work.
• Present and upsell recommended services based on vehicle history and inspections.
• Follow up with customers on service progress and post-visit satisfaction.
• Maintain high CSI and NPS scores through excellent service and follow-through.
• Collaborate with the Parts and Service team to streamline workflows and improve efficiency.