SERVICE ADVISOR at Bannister Automotive Group

Dawson Creek, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

35.0

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Organization, Communication, Coordination, Documentation, Time Management, Attention To Detail, Dealership Software Proficiency, Customer Satisfaction, Professionalism

Industry

Motor Vehicle Manufacturing

Description

Drive Your Career Forward with Bannister Ford Dawson Creek — We’re Hiring a Service Advisor Are you someone who thrives in a fast-paced, people-focused environment? At Bannister Automotive Group, we’re not just fixing vehicles — we’re building relationships that last. With over 40 years of trusted service across Western Canada and recognition from Deloitte as one of Canada’s Best Managed Companies, we’re proud to be a family-owned group where your growth matters and your contributions are seen. We’re currently looking for Service Advisors to join our Bannister Ford Dawson Creek team. If you’re organized, customer-focused, and thrive in a collaborative environment, this might be the opportunity for you. The Drive Ahead * Greet customers and guide them through the service experience with professionalism and care * Clearly document vehicle concerns and communicate service recommendations * Coordinate with technicians and parts departments to ensure efficiency and accuracy * Keep customers informed with timely updates and transparent repair timelines * Process repair orders, warranty claims, and invoices with attention to detail * Use dealership systems (CDK/PBS) to manage appointments and follow-up * Meet service targets while maintaining high standards of customer satisfaction Performance Essentials * 1–2 years of experience in a service advisor or customer-facing role (automotive experience is an asset) * Strong communication and organizational skills * Ability to stay composed in a fast-paced environment and manage multiple priorities * Comfortable working with dealership software and digital tools * Valid driver’s license with a clean abstract * Full-time availability — typically Monday to Friday, with Saturdays as needed (approx. 40 hours/week) Bannister Accessories * Competitive wages with a performance-based commission structure * Extended benefits package, including health, dental, and vision care * Group RSP contribution program for long-term financial support * Unlimited career growth across the Bannister Automotive Group — internal candidates are prioritized * Ongoing training and professional development Bannister Automotive Group is an equal opportunity employer and committed to providing a respectful, inclusive workplace. Accommodations are available upon request during the hiring process.

Responsibilities

The Service Advisor will be responsible for professionally greeting customers, guiding them through the service experience, and clearly documenting vehicle concerns and service recommendations. This role also involves coordinating efficiently with technicians and parts departments while keeping customers informed about repair timelines.