Service Advisor - Baxter Subaru Omaha at Baxter Subaru Omaha

Omaha, Nebraska, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

90000.0

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Assistance, Answering Phones, Appointment Setting, Mechanical Problem Identification, Visual Inspection, Road Testing, Repair Recommendation, Work Order Preparation, Cost Estimation, Customer Concern Resolution, Teamwork, Communication, Empathy, Continuous Improvement

Industry

Retail

Description

Description Do you want to help transform the auto industry? Come let Baxter Auto show you just how Remarkable you can be! At Baxter, we are challenging the norm when it comes to both the car buying process and the employee experience. As a Baxter teammate, you are part of a growing company that strives for an inclusive culture, which is why we need you! We value individuals who: Make it matter through being a caring team member. Are authentic and communicate with transparency and kindness. Welcome differences by seeking, listening, and learning from diverse perspectives. At Baxter we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), encouragement to be your authentic self, and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits offerings and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT BAXTER! Your Purpose as a Service Advisor: Greet and assist guests, answer phone calls, and assist with setting appointments. Help identify a mechanical problem by asking investigative questions or by performing a visual inspection and/or road test. Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs. Prepare a repair order showing time, cost and labor estimates for service. Write a brief description of the customer's concern on the repair order to help the technician locate the problem. Explain the work performed and the repair order charges to the customer. Resolve customer concerns in an effective manner. Other duties as assigned by Management Requirements Basic Qualifications: Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle At least 1 year as a Service Advisor preferred Additional Qualifications: A team-first always perspective with a desire to win together attitude. An innate desire to help others in all ways possible. Dedicated to creating meaningful outcomes in everything you do. Welcomes difference by seeking, listening, and learning from diverse perspectives. Authentically communicates with transparency, empathy, and kindness. Forever curious and motivated by a passion for continuous improvement. Your Well-Being: Competitive Pay: $60,000–$90,000 annually Work Schedule: 4-day work week, 7am - 6pm, with rotating Saturdays Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance Training and Development Opportunities for All Employees Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more Educational Reimbursement: General and specialized technical automotive degrees Employee Assistance Programs Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day Baxter Auto Group Baxter Auto Group is one of the nation's leading automotive retail groups, serving the metro areas of Omaha, Lincoln, Kansas City, Colorado Springs, and Madison. The company operates 20 dealerships and represents eight of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, and Mercedes-Benz. Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging. Employment with Baxter is contingent upon applicants’ successful completion of the background check process and drug screening test. Baxter embraces equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or any other legally protected status. In addition, Baxter will provide reasonable accommodation for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at (531) 365-3165, option #4 to request accommodation.

Responsibilities

The Service Advisor is responsible for greeting and assisting guests, identifying mechanical issues through questioning or inspection, and preparing repair orders detailing labor and cost estimates. They must also clearly explain the completed work and charges to the customer while effectively resolving any concerns.