Service Advisor - Baxter Toyota of Lincoln at Baxter Toyota of Lincoln

Lincoln, Nebraska, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

4000.0

Posted On

15 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Automotive diagnostics, Communication, Problem solving, Time management, Technical inspection, Repair order preparation, Conflict resolution, Interpersonal skills, Attention to detail

Industry

Retail

Description

Description Do you want to help transform the auto industry? Come let Baxter Toyota of Lincoln show you just how Remarkable you can be! At Baxter Toyota of Lincoln, our mission is to create a powerhouse of high-impact teams and leaders, deliver an exceptional and unforgettable experience for every guest every time, elevate and grow our manufacturer brands in our markets, and operate with discipline and focus to achieve operational and financial success. We are challenging the norm when it comes to both the car buying process and the employee experience, and as a Baxter Toyota of Lincoln teammate, you will play a direct role in that mission. We value individuals who: Stay curious by seeking different perspectives, learning constantly, and adapting quickly Make it matter by maximizing impact and focusing on what matters most Win together by operating with a team first perspective Be caring by genuinely caring for and supporting others Act with courage by choosing courage over comfort in their decisions and actions, even when it is hard to do. At Baxter Toyota of Lincoln we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT BAXTER TOYOTA OF LINCOLN! Your Purpose as a Service Advisor: Greet and assist guests, answer phone calls, and assist with setting appointments. Help identify a mechanical problem by asking investigative questions or by performing a visual inspection and/or road test. Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs. Prepare a repair order showing time, cost and labor estimates for service. Write a brief description of the customer's concern on the repair order to help the technician locate the problem. Explain the work performed and the repair order charges to the customer. Resolve customer concerns in an effective manner. Other duties as assigned by Management Requirements Basic Qualifications: Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle Additional Qualifications: Customer Service Experience Required Service Advisor or Automotive Experience Preferred Your Well-Being: Competitive Pay: $4,000/monthly pay + Commission Full-Time Work Schedule: Monday, Tuesday, Friday 7AM-6PM, Saturday 7AM-3PM Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance Training and Development Opportunities for All Employees Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more Educational Reimbursement: General and specialized technical automotive degrees Employee Assistance Programs Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day Baxter Auto Group Baxter Auto Group is one of the nation's leading automotive retail groups, serving the metro areas of Omaha, Lincoln, Kansas City, Colorado Springs, and Madison. The company operates 20 dealerships and represents eight of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, and Mercedes-Benz. Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging. Employment with Baxter is contingent upon applicants’ successful completion of the background check process and drug screening test. Baxter embraces diversity and equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or other legally protected status. In addition, Baxter will provide reasonable accommodation for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at (531) 365-3165, option #1 to request accommodation.

Responsibilities

The Service Advisor greets guests, identifies mechanical issues through inspections or investigative questions, and prepares detailed repair orders. They also communicate inspection results and repair costs to customers while ensuring an exceptional service experience.