Service Advisor at Better Collision Centers Inc

Charleston, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Advisor Experience, Collision Repair, EV Repair Workflows, Documentation, Safety Requirements, Communication Skills, Relationship Building, Multi-Tasking, Detail-Oriented, Follow-Through

Industry

Vehicle Repair and Maintenance

Description

Description Who We Are EVen Better is the electric vehicle collision repair division of Better Collision Centers, built to serve the rapidly growing EV market with precision, expertise, and care. We specialize in certified repairs for advanced electric vehicles and are committed to delivering a transparent, trusted, and high-performing experience for EV owners. Our customers trust us with some of the most advanced vehicles on the road. Our teammates take pride in doing things the right way, every time. Our Mission We exist to raise the standard for electric vehicle collision repair by combining OEM-certified processes, exceptional customer service, and a people-first culture that values accountability, quality, and continuous improvement. Our Culture C-CORE Values Our values form what we call C-CORE, the foundation of who we are and how we work. Culture-First Excellence We lead with trust, transparency, and respect. We tell the truth, own outcomes, and treat every person and every vehicle with integrity and pride. Continuous Growth & Innovation We learn, improve, and evolve. We embrace technology, act on feedback, and refine our systems. Standing still is not an option. Operational Agility Flow beats hurry. We plan smart, surface blockers early, and protect promise dates. Speed matters only when paired with quality and safety. Relentless Quality & Safety We never cut corners. We follow OEM repair procedures, document calibrations, and escalate when needed. Quality and safety are our default settings. Empowered Team Ownership We think like owners. We help before being asked, share knowledge, and close the loop. No one is left on an island, we rise by lifting each other. Recognition is part of how we reinforce our culture. Great work never goes unnoticed, whether through a thank-you, a shoutout, or a written note. About the Role As a Service Advisor at EVen Better, you will be the primary point of contact for electric vehicle owners throughout the repair process. Many of our customers drive Tesla, Rivian, and other OEM-certified EV platforms, and they expect knowledgeable guidance, empathy, and confidence in every interaction. In this role, you will: Guide EV customers through the repair process with professionalism, empathy, and technical understanding Write and manage repair plans aligned with OEM EV certification requirements Coordinate with technicians, parts, and leadership to ensure safe, compliant, and efficient repairs Provide proactive, transparent updates throughout the repair lifecycle Ensure estimates, documentation, and photos meet OEM and DRP standards Deliver vehicles back to customers with clarity, confidence, and pride This is a high-visibility role for someone who understands EV repair complexity and enjoys being a trusted expert during a stressful customer moment. What You Bring Prior Service Advisor experience in a collision repair environment Direct experience working with Tesla, Rivian, or other OEM EV-certified body shops strongly preferred Strong understanding of EV repair workflows, documentation, and safety requirements Excellent communication and relationship-building skills Ability to manage multiple repairs in a fast-paced, high-expectation environment Proactive, detail-oriented mindset with strong follow-through Compensation & Benefits Competitive base pay, commensurate with experience Paid Time Off (PTO) Paid Parental Leave Comprehensive health, dental, and vision insurance Voluntary life insurance Short-term and long-term disability coverage Ongoing OEM and EV-focused training and development opportunities Requirements The position is based in a normal shop environment. Daily activity may consist of physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, lifting and carrying objects over 50 pounds as well as sitting and standing for extended periods of time during the estimating and disassembly process. The working environment consists of; exposure to fumes, chemicals and dust, along with high levels of noise and subjectivity to weather conditions both inside and outside. In addition, regular exposure to work near mechanical parts. Better Collision emphasizes a mandatory requirement to wear protective equipment when necessary. Visual acuity to determine the accuracy and thoroughness of the work assigned is a must.

Responsibilities

As a Service Advisor, you will guide EV customers through the repair process and manage repair plans aligned with OEM certification requirements. You will also provide updates throughout the repair lifecycle and ensure compliance with documentation standards.