We are seeking to add a highly-motivated, customer-focused Service Advisor to handle Volvo service customers’ concerns. This position requires excellent communication skills and a high customer service orientation. Candidate must be reliable, dependable, and preferred to have a minimum of 1-year related experience with a high CSI and Sales history. Must possess a valid driver’s license and be detailed oriented.
Beyer Auto offers a great work environment with competitive pay, 401(k) plan, health and dental benefits and strong management support. We have plenty of service traffic, and our service business continues to grow.

REQUIREMENTS:

• Minimum 1-year experience in a service advisory role
• CDK experience is preferred but not required.
• XTime Experience is preferred but not required
• Positive attitude
• High volume mentality
• CSI focused
• Required experience:
• Service Advisor, Dealership, Automotive Knowledge: 1 year

• Greeting customers promptly
• Obtaining customer and vehicle information
• Clearly reporting all vehicle symptoms as described by the customer
• Determining and recommending needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verifying that the final invoice reconciles with the work performed on the repair order
• Explaining all completed work and charges to customers