Service Advisor - BMW CPO Nashville at Sonic Automotive

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

160000.0

Posted On

27 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Vehicle Mechanical Knowledge, Cost Estimation, Communication Skills, Sales, Client Relations, Time Management, Regulatory Compliance

Industry

Retail Motor Vehicles

Description

Company Description At BMW CPO Nashville, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc. Job Description Compensation: $80k-$160k Annually $2,000 / Month Draw + Commission Duties and Responsibilities: · Greets clients in a timely, friendly manner and welcomes them into our dealership. · Does a walkaround with the client, compiles vehicle data, and determines initial repairs. · Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time” and follows up with client appropriately. · Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. · Maintain Customer Satisfaction Index rating in accordance with BMW standards, which indicates elite customer service capabilities. · Communicates with client, BMW, and any third-party company to ensure accurate and timely payments of authorized repairs. · Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus. · Maintains a dealership-prescribed standard for “hours per customer repair order written." · Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc. Qualifications · Qualifications: · High school diploma or the equivalent. · Two years of experience in a dealership position. · General knowledge of vehicle mechanical operations. · ASE certification preferred. · Sales experience preferred. · Professional personal appearance. · Excellent oral and written communication skills. · All applicants must be authorized to work in the USA · All applicants must perform duties and responsibilities in a safe manner · All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license Additional Information It's time to make the most important move of your career. From our co-operative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. SHL Package: Sonic Sales Associate Dealership: 139 - BMW of Nashville Compensation: USD 80000 - USD 160000 - yearly

Responsibilities

The Service Advisor greets clients, performs vehicle walkarounds, and provides accurate cost estimates for repairs. They manage the repair process, maintain BMW customer satisfaction standards, and advise clients on vehicle maintenance.