Service Advisor - Carson Honda at Sonic Automotive

Carson, California, United States -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

120000.0

Posted On

22 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Cost Estimation, Communication, Vehicle Maintenance Advice, Safety Compliance, Customer Satisfaction Index Management, Sales Experience

Industry

Retail Motor Vehicles

Description

Company Description At Carson Honda, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc. Salary: $60k to $120k /year Draw (monthly): $2,500 On Target Earning: $60000 - $120,000 / year (The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include $2,500 draw monthly.) Job Description Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner. Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time". Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Test-drive the vehicle or refer to the test technician as necessary. Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus. Maintains a dealership-prescribed standard for “hours per customer repair order written." Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc. Follows all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor. Qualifications High school diploma or the equivalent. Ability to read and comprehend instructions and information. Two years of experience in a dealership position. General knowledge of vehicle mechanical operations. ASE certification preferred. Sales experience preferred. Professional personal appearance. Excellent oral and written communication skills. All applicants must be authorized to work in the USA All applicants must perform duties and responsibilities in a safe manner All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license Additional Information All your information will be kept confidential according to EEO guidelines. SHL Package: Sonic Sales Associate Dealership: 433 - Carson Honda

Responsibilities

The Service Advisor is responsible for managing the service appointment process, accurately estimating costs for labor and parts, and maintaining detailed communication with customers regarding repair progress and any necessary changes. They must also ensure high customer satisfaction ratings and advise clients on vehicle care according to manufacturer specifications.