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Service Advisor (Changan Cambodia) at RMA Group Company Limited

Phnom Penh, Phnum Penh, Cambodia -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Warranty Processing, Claim Submission, Documentation, Invoicing, Database Management, Parts Tracking, Team Collaboration, Customer Service

Industry

Motor Vehicle Manufacturing

Description

- Ensuring all administration duties within the Warranty Department are carried out in line with company policy - Processing warranty claims and submit within 3days after clock off date - Dealing with the Manufacturer or agents working on their behalf - Dealing and working with Team Leader, Technical Advisor or Service Manger to process the claim - Following up on any issues within agreed time frames Weekly review warranty receivables payments and updating the computer database accordingly - Daily handling rejected claims according to dealership and/or manufacturer specifications and following up on outstanding claims - Daily tracking warranty parts and following through the returns process - Classified and scrapped parts accordingly to the warranty policy - Ensuring all documentation is processed in line with manufacturer and company procedures - Invoicing warranty claims ensuring all claims follow warranty protocols and procedures - Filing job card in sequence - Produce daily report of claim error, claim reject, payment not received from manufacturer.

Responsibilities

The Service Advisor is responsible for processing warranty claims and ensuring all administrative duties within the Warranty Department are completed according to company policy. This includes dealing with manufacturers, tracking warranty parts, and producing reports on claims.