Service Advisor - Chevrolet of Martinsburg at CMA's Toyota of Martinsburg

Martinsburg, West Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Sales, Automotive Knowledge, Hospitality Experience, Relationship Building, Problem Solving, Time Management, Team Collaboration, Service Knowledge, Follow-Up, Attention to Detail, Fast-Paced Environment, Professional Demeanor, Customer Satisfaction

Industry

Description

Description About this Role CMA's Chevrolet of Martinsburg is seeking a dedicated and customer-focused Automotive Service Advisor to join our dynamic team. This position offers a unique opportunity to work in a fast-paced environment where providing exceptional customer experiences is our top priority. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction and driving service sales. About CMA Carter Myers Automotive (CMA) is an employee-owned (ESOP) company with a people-first culture. We offer career growth, stability, competitive pay and benefits, and a healthy work-life balance. As owners, our team is united by a shared purpose and commitment—because Owners Just Care More. We Value Diversity CMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Requirements Key Responsibilities: Greet customers and assess their service needs with a friendly and professional demeanor. Provide accurate information regarding services, repairs, and maintenance options. Build and maintain strong relationships with customers to enhance their experience. Confidently sell service packages and products, leveraging your hospitality background. Collaborate with technicians to ensure timely and efficient service delivery. Follow up with customers post-service to ensure satisfaction and address any concerns. Qualifications: Strong customer service skills with a focus on creating positive experiences. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple tasks. Previous experience in a sales or service role, preferably in hospitality or automotive industries. Benefits: Employee Stock Option Plan (after 1 year of full-time employment). 401K with company match. Robust health plan including dental and vision. Options for every stage of life to support your well-being. Tuition reimbursement. Opportunities for professional & personal development. Paid Time off Education and/or Experience Hospitality, retail, customer service experience required. Automotive service or sales experience a plus but not required - we will train the right candidate! Commitment to creating memorable customer experiences. Pre-Employment Screening Notice Employment at Carter Myers Automotive is contingent upon successful completion of a background check and drug screening. This is a gateway position with significant growth and earning potential. If you are passionate about serving others and ready to take your career to the next level, we encourage you to apply!

Responsibilities

As a Service Advisor, you will greet customers, assess their service needs, and provide accurate information regarding services and repairs. You will also build relationships with customers and collaborate with technicians to ensure timely service delivery.