Service Advisor

at  Commercial Motor Vehicles Pty Ltd

About CMV Truck and Bus
CMV Truck & Bus are the Victorian dealer for Volvo Group Australia (Mack, Volvo and UD Trucks) and have over 500 employees with 8 main dealerships across Victoria. We sell trucks and buses and provide service and parts for our complete range as the authorized dealer network.
CMV Truck and Bus is a subsidiary of the CMV family-owned group of companies and are proud to be a privately owned Australian based company, with over 88 years of operation and experience. We have over 1900 staff nationally and continue to grow, promoting from within and working with some of the best in the business.
About the role
This role will be suited to a self-motivated, highly organised individual who enjoys working in a fast-paced environment and has a dedication for excellence in customer service. You will be at the forefront of the customer journey from booking in vehicle(s), to liaising with the customer, focusing on a high level of customer service until the work is completed.
You will be required to rely on your genuine desire to help others, solve problems and ensure the best outcome, ultimately resulting in customer satisfaction. Your excellent industry knowledge will enable you to fully understand the customer needs in line with business requirements, whilst ensuring that this is accurately detailed and efficiently communicated to our workshop team. You will be able to manage the customer expectations whilst utilising the workshop capacity and be able to work with a wide range of stakeholders.
This is a full-time position working Monday – Friday with a Saturday roster.
What’s in it for YOU
This is an excellent opportunity to learn, grow and advance your career with an exciting, vibrant and growing company. In return for your dedication and commitment you will receive excellent benefits and the opportunity to work with a highly motivated and engaged team.

• Scheduling and maintaining the bookings diary.
• Updating and communicating with customers on a regular basis.
• Raising and quoting repair orders.
• Computing costs, maintaining bill of materials and calculating rates for parts and service
• Maintaining accurate records for all warranty work and repair orders ensuring that warranty / replacement parts are stored as per manufacturer requirements
• Preparations of a variety of reports with efficient communication to the various stakeholders of the department
• Assisting the wider service team with various duties to ensure the departments continue to exceed customer expectations
• Finalising work orders and preparing Invoices