JOB SUMMARY

We are seeking a dedicated and customer-focused Service Advisor to join our team. The ideal candidate will possess strong mechanical knowledge and exceptional customer service skills, enabling them to effectively communicate with clients regarding their vehicle needs. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction while also identifying opportunities for upselling services and products.

REQUIREMENTS

• Proven experience in a customer service role, preferably within the automotive industry.
• Strong mechanical knowledge to effectively communicate technical information to customers.
• Excellent cash handling skills with attention to detail.
• Ability to upsell services confidently while maintaining a focus on customer satisfaction.
• Exceptional communication skills, both verbal and written.
• Strong organisational skills with the ability to manage multiple tasks efficiently.
• A proactive approach to problem-solving and customer engagement. Join our team as a Service Advisor and contribute to delivering outstanding service while enhancing your career in the automotive sector.
  Job Type: Full-time
  Pay: £24,420.00-£34,000.00 per year
  Work Location: In perso

• Greet customers warmly and assess their vehicle service needs.
• Provide detailed explanations of services and repairs required, ensuring customers understand the work to be performed.
• Handle cash transactions accurately and efficiently.
• Maintain an organised and efficient service desk environment.
• Upsell additional services or products based on customer needs and vehicle condition.
• Collaborate with technicians to ensure timely completion of services.
• Follow up with customers post-service to ensure satisfaction and address any concerns.
• Keep accurate records of customer interactions, service orders, and payments.