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Service Advisor at CUMMINGS INC

Karratha Industrial Estate, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Work Order Management, Quote Generation, Scheduling, Warranty Inquiries, Communication, Conflict Resolution, Relationship Building, Labor Productivity Tracking, Customer Satisfaction Analysis

Industry

Motor Vehicle Manufacturing

Description

We are seeking for a talented Service Advisor to provide world class service to our major Mining, Automotive, Marine and Power Generation customers in Karratha. Reporting to the operations manager, this is a residential position located in the vibrant city of Karratha. This role will attract a generous remuneration package and a location allowance (residential).In this role, you will make an impact in the following ways: * Serve as the primary customer contact, both in person and via phone, ensuring exceptional service delivery across all assigned sectors. * Accurately analyze customer needs, create and manage work orders, generate service quotes, and schedule repair and maintenance jobs. * Collaborate with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning. * Resolve warranty inquiries, explain service outcomes, and communicate job status updates with transparency and professionalism. * Track and analyze workshop metrics such as labor productivity and customer satisfaction to support continuous improvement. * Champion Cummins values through building long-term relationships, managing conflicts constructively, and instilling trust and accountability. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

The Service Advisor will act as the main customer contact, handling in-person and phone interactions to ensure excellent service across Mining, Automotive, Marine, and Power Generation sectors. Key duties include analyzing customer needs, creating work orders, generating quotes, scheduling maintenance, and resolving warranty issues.