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Service Advisor at CUMMINGS INC

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Technical Query Handling, Invoice Management, Account Management, Stakeholder Coordination, Service Management Systems, Heavy Vehicle Knowledge, Mechanical Background

Industry

Motor Vehicle Manufacturing

Description

Being part of Cummins means working alongside today’s most innovative thinkers to solve the world’s toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better. Join our Campbellfield team as a Service Advisor, coordinating and scheduling repairs for our mining, industrial, and automotive customers. We’re ideally seeking someone with a mechanical background and heavy vehicle knowledge, great for a skilled professional looking to step off the tools while staying in the industry. In this role, you will make an impact in the following ways: * Be the first contact for customers, ensuring quality service and business growth within the Campbellfield Branch * Deal with technical queries from customers and develop positive relationships * Schedule jobs, book vehicles for services and check parts, manage invoices and accounts. * Consistently liaise with the customer to keep them updated with progress * Coordinate with stakeholders, technicians, and parts teams for a seamless service process * Follow procedures and document work accurately in the service management system Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

Coordinate and schedule repairs for mining, industrial, and automotive customers while acting as the primary point of contact. Manage technical queries, invoices, and communication between customers, technicians, and parts teams.