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Service Advisor at CUMMINGS INC

, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Operations Support, Work Order Management, Service Quotes, Repair Planning, Warranty Resolution, Job Status Communication, Workshop Metrics Tracking, Conflict Management, Relationship Building, Trust Instilling, Accountability, Labor Productivity Analysis, Customer Satisfaction Analysis, Service Delivery, Transparency

Industry

Motor Vehicle Manufacturing

Description

We are looking for a talented Service Advisor to join our team specializing in customer service and operations support for our Distribution Business Segment in Perth, Western Australia. In this role, you will make an impact in the following ways: Serve as the primary customer contact, both in person and via phone, ensuring exceptional service delivery across all assigned sectors. Accurately analyze customer needs, create and manage work orders, generate service quotes, and schedule repair and maintenance jobs. Collaborate with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning. Resolve warranty inquiries, explain service outcomes, and communicate job status updates with transparency and professionalism. Track and analyze workshop metrics such as labor productivity and customer satisfaction to support continuous improvement. Champion Cummins values through building long-term relationships, managing conflicts constructively, and instilling trust and accountability.

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Responsibilities

Serve as the primary customer contact, ensuring exceptional service delivery. Collaborate with the Service Supervisor to coordinate job assignments and communicate job status updates.