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Service Advisor at CUMMINGS INC

Bakers Creek, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

0.0

Posted On

23 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Heavy Vehicle Knowledge, Mechanical Background, Invoice Management, Technical Query Handling, Stakeholder Coordination, Warranty Processing, Quickserve Process, Service Management Systems

Industry

Motor Vehicle Manufacturing

Description

Join our Mackay team as a Service Advisor, coordinating and scheduling repairs for our mining, industrial, and automotive customers. We’re seeking someone with a mechanical background and heavy vehicle knowledge—perfect for a skilled professional looking to step off the tools while staying in the industry. In this role, you will make an impact in the following ways: * Be the first contact for customers, ensuring quality service and business growth within the Mackay Branch * Deal with technical queries from customers and develop positive relationships * Schedule jobs, book vehicles for services and check parts, manage invoices and accounts. * Consistently liaise with the customer to keep them updated with progress * Coordinate with stakeholders, technicians, and parts teams for a seamless service process * Follow procedures and document work accurately in the service management system Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

Coordinate and schedule repairs for mining, industrial, and automotive customers while serving as the primary point of contact. Manage technical queries, invoices, and communication between technicians, parts teams, and customers.