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Service Advisor at CUMMINGS INC

Darwin, , Australia -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Documentation, Multi-Channel Support, Issue Resolution, Training, Process Improvement, Knowledge Management, Invoice Processing, Warranty Claims, Scheduling, Communication, Team Leadership, Customer Centricity, Project Participation, Technical Understanding, Problem Solving

Industry

Motor Vehicle Manufacturing

Description

We are looking for a talented Service Advisor to join our high performing team in Darwin, NT. In this role, you will provide routine support to our East Arm Branch; including customers, end-users, distributors, and/or dealers, seeking information through various mediums. You will make an impact in the following ways: Document customer inquiry information within appropriate Cummins systems Provide prompt assistance to customers through various media - Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolve non-routine customer issues through understanding Cummins processes, systems and practices Escalate complex issues, providing documentation through process Understand new and existing Cummins processes, systems and practices and delivers training to new hires Contribute ideas and suggestions on how the existing processes can be made more customer centric or efficient Support improvement projects intended to improve customer experiences and organizational goals. Ad hoc participation in projects and pilot programs as they come up Generates and maintains knowledge content, delivers training and is considered a Subject Matter Expert or Team Leader. Determining applicable coverages, account availability and payment terms Processing invoices as required for cash sale customers Processing warranty and policy claims Scheduling and planning Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

The Service Advisor will provide routine support to customers and resolve non-routine issues while documenting inquiries in Cummins systems. They will also contribute to process improvements and participate in training new hires.