DESCRIPTION

In this role, you will make an impact in the following ways:

• Serve as the primary customer contact, both in person and via phone, ensuring exceptional service delivery across all assigned sectors.
• Accurately analyze customer needs, create and manage work orders, generate service quotes, and schedule repair and maintenance jobs.
• Collaborate with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning.
• Resolve warranty inquiries, explain service outcomes, and communicate job status updates with transparency and professionalism.
• Track and analyze workshop metrics such as labor productivity and customer satisfaction to support continuous improvement.
• Champion Cummins values through building long-term relationships, managing conflicts constructively, and instilling trust and accountability.

QUALIFICATIONS

Strong Process and procedural compliance
Strong communication skills to various audiences
Job Service
Organization Cummins Inc.
Role Category Hybrid
Job Type Office
ReqID 2418963
Relocation Package No

RESPONSIBILITIES

To be successful in this role you will need the following:

• A vocational diploma, trade certification, or equivalent customer service/technical experience in service coordination or a similar field.
• Demonstrated financial acumen and the ability to interpret service costs, warranty claims, and billing-related inquiries.
• Exceptional interpersonal skills with an emphasis on communication, problem-solving, and customer satisfaction.
• Familiarity with diagnostic and electronic service tools, and a working knowledge of mechanical/technical processes (preferred).
• Strong attention to detail and experience managing complex workflows and documentation requirements.
• Proven ability to thrive in high-pressure environments, particularly across the Mining, Marine, On-Highway, or Power Generation sectors.
• Experience in regional or remote customer service roles highly regarded; a residential role with generous remuneration and 20% location allowance is offered.

In this role, you will make an impact in the following ways:

• Serve as the primary customer contact, both in person and via phone, ensuring exceptional service delivery across all assigned sectors.
• Accurately analyze customer needs, create and manage work orders, generate service quotes, and schedule repair and maintenance jobs.
• Collaborate with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning.
• Resolve warranty inquiries, explain service outcomes, and communicate job status updates with transparency and professionalism.
• Track and analyze workshop metrics such as labor productivity and customer satisfaction to support continuous improvement.
• Champion Cummins values through building long-term relationships, managing conflicts constructively, and instilling trust and accountability