CUSTOMER SERVICE REPRESENTATIVE / SERVICE ADVISOR

Location: Fort McMurray, Alberta T9K 0T4, Canada
Hours: Monday to Friday, 8:00 AM – 5:00 PM (1-hour lunch)
Availability: Occasional weekend work may be required
Interview Format: 30-minute Zoom interview

MUST-HAVE SKILLS

• Ability to work independently and collaboratively
• Strong attention to detail and organizational skills
• Quick learner with a proactive mindset
• Positive attitude and excellent problem-solving abilities

QUALIFICATIONS

• Minimum Grade 12 education
• At least 1 year of experience in an office setting
• Experience with data entry and working in team environments
• Business administration training or experience is an asset

ABOUT THE ROLE

We are seeking a motivated and detail-oriented Customer Service Representative to join our Fort McMurray branch. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer service.

KEY RESPONSIBILITIES

• Serve as the first point of contact for customers (in-person and phone)
• Build positive relationships and assess customer needs
• Create and manage basic work orders in internal systems
• Provide status updates and support throughout the service process
• Document service activities and troubleshoot issues using diagnostic tools
• Assist with warranty claims and escalate technical issues when needed