THE TEAM

The mission of the Service Department is to deliver highly elevated service to support loyal, enduring relationships with the client.

THE QUALIFICATIONS

The Service Advisor has:

• Proven skills, education, and/or applicable certifications (previous experience operating a point-of-sale system is an asset)
• A commitment to learn and apply Aritzia’s Values, Business and People Leadership principles
• The ability to collaborate fluently with cross-functional partners
• A commitment to quality and investing in results that add value to the business

As the Service Advisor, you will:

• Deliver extraordinary experiences and make meaningful, memorable moments at the service counter
• Accurately and efficiently process transactions while preserving a world-class client experience
• Accurately and efficiently manage the end-to-end process of services, supporting with notifying clients of their incoming services, consistently auditing services, and proactively resolving opportunities to mitigate impacts to the client experience
• Support service counter operations, including managing the line up to ensure clients are serviced as quickly as possible, preparing product for transactions, packaging client purchases, and returning product to the sales floor