Service Advisor, Diesel and Heavy Duty Trucks at Advantage Truck Group, Patriot

Seabrook, New Hampshire, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

38.0

Posted On

23 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Scheduling, Multi-tasking, Heavy Duty Truck Knowledge, Repair Order Writing, Appointment Scheduling, Professionalism

Industry

Truck Transportation

Description

Description Advantage Truck Group (ATG) New England’s premier Freightliner and Western Star dealer, is looking for a self-motivated individual to contribute to the operations of a busy heavy truck service department. The service department at Advantage Truck Group is well known for building trust and creating an overall positive experience for our customers. If you excel at customer service, enjoy a team environment and have scheduling experience, be sure to apply to Advantage Truck Group today! ATG has competitive hourly pay rates, benefits and a supportive team environment. We offer state of the art training programs to help you build a career and increase your earning potential. Schedule Full-time, Monday - Friday Compensation Hourly pay rates starting between $24.00 and $38.00 per hour D.O.E. Overtime pay rate time and a half Benefits FULL BENEFITS DAY ONE Medical, dental and vision insurance Short and Long Term Disability - Company paid Life Insurance - Company paid Paid time off - 15 days* during first year (*prorated to hire date) Paid holidays - 7 per year 401K with 4% match Annual safety shoe allowance Culture and Environment Career advancement opportunities Clean, modern facilities State of the art equipment Employee driven continuous improvement programs Performance recognition and rewards program Supportive leadership Learning environment Safe work standards Duties and Responsibilities Be a positive first point of contact for customers Clearly listen and understand the customer's vehicle needs Writing up customer's vehicle problems accurately and clearly on repair order Communicate vehicle needs clearly to the technician Follow up on vehicles throughout the repair process, keep customers updated. Maintain a professional manner at all times Call customers to remind them of their upcoming service appointments and return all customer call inquiries Requirements - Service Advisor Service Advisor experience: 1 year Outstanding customer service and communication skills Professional appearance and work ethic Positive attitude with a sense of urgency Ability to multi-task Heavy Duty truck experience preferred Must have great customer service skills. Valid Driver's License Advantage Truck Group (ATG) is the largest Daimler Truck North America dealer in New England with eight locations in Massachusetts, Vermont and New Hampshire, focused on providing a superior employee experience. ATG offers exciting career development opportunities through company paid training, and apprentice, co-op and internship programs. The company also actively gives back to the community through its charitable Haulin' 4 Hunger initiative along with supporting SkillsUSA. Join the ATG Team - Apply Today! All Candidates must pass a CORI check, criminal background check, MVR checkAdvantage Truck Group is an Equal Opportunity Employer Visit our website: www.advantagetruckne.com Keywords: Auto Technician, Auto Mechanic, Entry Level, Auto Mechanic, Diesel, Diesel Technician, Diesel Tech, Diesel Mechanic, Mechanic, Diesel Training, Diesel Technician Apprentice, Diesel Entry Level, Mechanic Apprentice, Heavy Duty Mechanic, Truck Mechanic, Diesel Mechanic Apprentice, Entry Level Diesel Mechanic, Entry Level Diesel Technician, Service Advisor, Service Manager, Auto Service Advisor, Auto Service Manager, Service Writer

Responsibilities

Act as the primary point of contact for customers to accurately document vehicle needs and communicate them to technicians. Manage the repair process by providing regular updates to customers and scheduling service appointments.