Donnelly Ford Lincoln is looking for an experienced Service Advisor to join our service team!
Working closely with our team of technicians and service support staff to provide an exceptional guest service experience is what it is all about! You will act as a liaison between our guests and our technical team, ensure their vehicle is serviced in an accurate and timely manner.
The successful candidate will be someone who is a true customer service professional, someone who is genuinely passionate about building relationships with our guests.

QUALITIES AND SKILL SETS OF THE SUCCESSFUL CANDIDATE:

• Ability to work in a team setting and possesses strong interpersonal skills with an upbeat and engaging approach
• Excellent listening skills
• Ability to problem solve and high attention to detail
• Loves a fast pace environment
• Very good computer skills and understanding of technology
• Experience with PBS is considered an asset
• Minimum of one year of service advisor experience, preferably in a dealership environment

• Address all guest inquiries and concerns
• Effectively communicate the vehicle issue to the technician by ensuing appropriate questions are asked and information gathered
• Recommend services based on the technician’s diagnosis of vehicle concern or based on manufacturer recommendations for vehicle maintenance
• Maintain close communication with the guest while their vehicle is being serviced; regular follow up using guest’s preferred method of contact
• Accurately enter and maintain all guest information in our dealership management system