SERVICE ADVISOR at Dream

SeaTac, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

1400.0

Posted On

19 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Time Management, Attention to Detail, Sales Skills, Technical Knowledge, Regulatory Compliance, Teamwork, Documentation, Vehicle Maintenance, Repair Order Management, Safety Procedures, Customer Relationship Management, Negotiation Skills, Organizational Skills

Industry

Motor Vehicle Manufacturing

Description

Job Details Job Location: AOS - Seattle, WA Position Type: Full Time Salary Range: Undisclosed Acura of Seattle - Service Advisor Acura of Seattle, a dealership part of the O'Brien Auto Group, is looking to hire a Service Advisor to the team! Service Advisors are directly responsible for the proper satisfaction of customer and vehicle-related problems, and the thorough and accurate performance of designated administrative activities. This position has a base salary of $1,400 (based off hours clocked) plus personal commission or state Min Wage, whichever is greater. The percentage is 5% based off of production. Subject to eligibility requirements, we offer the following benefits: Bonuses Vacation – based on hire date and paid based on position. Medical/Dental/Vision/RX Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages 401(k) plus company match Responsibilities to Include: Maintain customer satisfaction index rating higher than that of the manufacturer, zone or branch average. All Service Advisors must complete tasks on time and complete as promised to customer or the customer must be notified if promised time cannot be met. Always under promise and over deliver. Maintain Dealership-prescribed standard for Hours Per Customer Repair Order Written. Understand and follow Federal, State and Local regulations such as those governing the disposal of hazardous wastes, OSHA Right-To-Know, etc. Ensure that all documents are accounted for. Accomplish the forecast that has been established by the GM and Service Manager. Greet customers in a timely, friendly manner. Let customers who are waiting in line know that they will be helped soon. Communicate with service customers to determine the nature of the mechanical problem(s) and offer logical diagnostic service(s) or repair(s) to satisfy customer problems. Advise customers on the care of their car and the value of maintaining their vehicle in accordance with manufacturer specifications using service menus. Provide accurate estimates, according to Washington State automotive law for all services or repairs sold and offer to return old parts. If the cost of service cannot be established during reception, leave open and contact the customer later by phone for approval. All orders must include proper customer information including: mileage, delivery date, VIN, phone number, etc. Obtain properly documented telephone approval for all Add-On sales when customers are not at the dealership. Properly document repair order changes. Indicate on repair order the exact repair instructions, making a special note of the main reasons the vehicle was brought in. Repair orders must be legible. Carefully inspect every finished repair order for proper completion, pricing accuracy, and legibility. Attend regular weekly morning meetings. Escalate any customer concern of the Dealership to proper management. Follow the service drive dress code. Must have a neat appearance. Perform active delivery to any guest in need. Perform other duties as assigned by Management. Regular attendance is essential. Work in cooperative, positive & professional manner with all personnel in the company. Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work. Must conform to company policy regarding non-discrimination and harassment. Equipment/Machines/Tools Typically Used: Phone, computer, adding machine, copier, calculator, stapler, fax machine, pencils/pens, letter opener, scissors, rulers, measuring tools, and hand tools. Chemicals: Numerous chemicals are used/handled on a limited basis. Employees will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times. Physical Demands: Intermittent standing, walking, sitting, stooping, kneeling, and crouching; lifting of 20 lbs or less on a frequent basis and carrying of 10 lbs or less on a frequent basis; frequent pushing and pulling, twisting, and turning of trunk, reaching and handling of objects; occasional climbing, balancing and crawling. Candidates for this position must possess a valid Driver’s License and maintain an acceptable driving record in accordance with company policy. Employment offers are contingent upon successful completion of a comprehensive background screening and motor vehicle record review. Acura of Seattle is an equal opportunity employer and a drug-free workplace. Qualifications

Responsibilities

Service Advisors are responsible for ensuring customer satisfaction and addressing vehicle-related issues. They must complete administrative tasks accurately and on time while maintaining communication with customers regarding their vehicle's service needs.