JOB OPPORTUNITY: SERVICE ADVISOR

Location: LE2 7SL - Leicester
Salary: Basic Salary: Up to £28,000 (Depending on Experience) + On Target Earnings up to £37,000
Hours of Work: Monday to Friday 8.00am – 6.00pm

ABOUT US

Drive Motor Retail is one of the UK’s most successful automotive dealer groups, representing multiple leading brands. Known for our customer-first approach and strong values, we provide an exceptional working environment and invest in the continuous development of our team members. If you’re passionate about delivering outstanding customer service and working in a fast-paced, supportive environment, we’d love to hear from you.

ABOUT THE ROLE – SERVICE ADVISOR

As a Service Advisor, you will be the first point of contact for customers visiting or contacting our service department. Your role is to deliver a seamless customer experience from booking through to vehicle collection. You’ll work closely with our workshop and parts teams to ensure all work is carried out efficiently and to the highest standard, while keeping customers informed and reassured every step of the way.
This is a customer-focused role with a strong emphasis on organisation, communication, and delivering a premium experience.

KEY RESPONSIBILITIES:

• Greet customers and handle service enquiries both in person and over the phone
• Book vehicles into the workshop, accurately inputting details into the system
• Provide clear explanations of work required and keep customers informed throughout the service process
• Liaise with the workshop team to monitor job progress and ensure completion deadlines are met
• Produce accurate invoices and explain charges to customers at collection
• Upsell additional services, maintenance packages, and products where appropriate
• Handle complaints and queries professionally and efficiently
• Maintain high standards of showroom and reception area presentation