Service Advisor at Dutch Miller Kia of Charlotte

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Time Management, Multitasking, Automotive Repair Terminology, Computer Proficiency, Scheduling, Invoicing, Customer Satisfaction, Follow Up, Estimate Preparation

Industry

Description

```html As a Service Advisor at Dutch Miller Kia of Charlotte, you will be the primary point of contact for our valued customers, ensuring they receive exceptional service and support throughout their vehicle maintenance and repair experience. You will work closely with both customers and the service team to coordinate appointments, provide accurate estimates, and communicate repair needs clearly and professionally. RESPONSIBILITIES * Greet customers promptly and courteously, providing a welcoming experience. * Conduct initial assessments of vehicle service needs and record customer concerns. * Prepare and explain service estimates and recommendations to customers. * Coordinate with technicians to ensure timely and accurate repair work. * Manage service appointments and maintain organized records of customer interactions. * Follow up with customers regarding service status and completion. * Handle customer questions and concerns effectively to ensure satisfaction and loyalty. REQUIREMENTS * Previous experience in automotive service advising or a related customer service role preferred. * Strong communication and interpersonal skills. * Ability to multitask and manage time efficiently in a fast-paced environment. * Basic knowledge of automotive repair and maintenance terminology is a plus. * Proficiency with computer systems and software used for scheduling and invoicing. * A positive attitude with a strong commitment to quality customer service. BENEFITS * Competitive compensation package (details available upon inquiry). * Opportunities for career growth and development within the company. * Employee discounts on vehicle services and purchases. ABOUT THE COMPANY Dutch Miller Kia of Charlotte is a trusted automotive dealership dedicated to providing exceptional service and quality vehicles to the Charlotte, NC community. We pride ourselves on building lasting relationships with our customers through honesty, integrity, and a commitment to excellence. ```

Responsibilities

The Service Advisor acts as the main contact for customers, managing their vehicle maintenance and repair experiences by coordinating appointments and clearly communicating repair needs and estimates. This role involves working closely with both customers and the service team to ensure timely work completion and high customer satisfaction.