Service Advisor - Dyer & Dyer Volvo at Sonic Automotive

Chamblee, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service advising, Customer service, Vehicle maintenance, Cost estimation, Communication, Mechanical knowledge, Scheduling, Conflict resolution, Safety compliance, Technical documentation

Industry

Retail Motor Vehicles

Description

Company Description At Dyer & Dyer Volvo, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc. Job Description · Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. · Greets customers in a timely, friendly manner. · Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time". · Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. · Test-drive the vehicle or refer to the test technician as necessary. · Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average. · Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus. · Maintains a dealership-prescribed standard for “hours per customer repair order written." · Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc. · Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor. Qualifications · Two years of Service Advisor experience. · General knowledge of vehicle mechanical operations. · Professional personal appearance. · Excellent oral and written communication skills. · Must be authorized to work in the USA · Must perform duties and responsibilities in a safe manner · Must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license Additional Information It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. SHL Package: Sonic Sales Associate Dealership: 110 - Dyer and Dyer Volvo

Responsibilities

The Service Advisor is responsible for scheduling service appointments, greeting customers, and providing accurate cost estimates for repairs. They also monitor repair progress, communicate updates to customers, and ensure high levels of customer satisfaction.