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Service Advisor at Elite Talent
Basra, Al-Basra Governorate, Iraq -
Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

23 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Cost Estimation, Documentation, Warranty Verification, Appointment Scheduling, Automotive Knowledge, Problem Solving, Organizational Skills, Professionalism, BSc in Mechanical Engineering, Mechatronics, Fluency in Arabic, Intermediate English

Industry

Entertainment Providers

Description
We are looking to hire a Service Advisor on behalf of an Automotive Company in Basra. The Service Advisor is responsible for welcoming customers, promoting a professional and efficient service image, and ensuring all customer needs are met promptly and accurately. This role involves communicating service requirements, preparing accurate job documentation, estimating costs, and keeping customers informed throughout the repair process - maintaining customer satisfaction and trust in the service operations. Main Duties & Responsibilities: Greet customers and accurately identify their service needs. Ensure all vehicle-related documents (license and insurance) are ready before vehicle inspection. Provide customers with cost estimates and secure approval before proceeding with repairs. Record all customer information and service details clearly and accurately on the Job Card. Ensure replaced parts are properly stored in the vehicle and that work areas remain clean and organized. Handle telephone service inquiries professionally and provide accurate information. Maintain a clean and welcoming reception area at all times. Ensure job card instructions are clear and understandable for technicians. Verify warranty coverage and inform customers of their rights. Coordinate with the Workshop Controller to schedule appointments and optimize shop workload. Maintain strong knowledge of company products, services, prices, and current promotions. Promote additional services to maximize customer satisfaction and service profitability. BSc. in Mechanical Engineering, Mechatronics. Minimum 3 years of experience in a similar field. Previous experience as a Service Advisor or in a customer service role within the automotive industry. Fluency in Arabic and Intermediate English is required.
Responsibilities
The Service Advisor greets customers, identifies their service needs, and ensures all customer requirements are met promptly. This role involves preparing job documentation, estimating costs, and maintaining customer satisfaction throughout the repair process.