Ferns Group are a family run business with over 25 years’ experience as an established Utilities and Reinstatement company, specialising in Telecoms Civils, and tailored reinstatement services.
Our Mission is “to be the preferred choice in our field by adding value to our business partners without compromise to quality, safety or the environment.”​

JOB SUMMARY:

We are looking for a Service Advisor to join our team on a fixed-term contract, up to 12 months to cover maternity leave, with a start date no later than 24 November 2025.
As a Service Advisor, you will be responsible for ensuring the smooth operation and maintenance of our company’s large fleet of vehicles. You will serve as the primary point of contact for fleet-related inquiries, scheduling maintenance and repairs, and coordinating with internal departments and external service providers to ensure timely and cost-effective solutions.

Fleet Maintenance Coordination;

• Schedule routine maintenance, inspections, and repairs for all fleet vehicles.
• Coordinate with technicians, and service providers to ensure timely completion of maintenance tasks.
• Monitor service records and ensure compliance with preventive maintenance schedules.
• Prioritise maintenance needs based on vehicle usage, safety concerns, and operational requirements.

Vehicle Diagnosis and Troubleshooting;

• Assess vehicle issues reported by drivers and conduct initial diagnosis to determine the required repairs.
• Communicate vehicle diagnostics and recommended repair solutions to relevant stakeholders.
• Coordinate with Technicians to address complex or specialised repair needs.

Documentation and Reporting;

• Maintain accurate records of fleet maintenance activities, including service history, repairs, and costs.
• Generate reports on fleet performance, maintenance expenses, and compliance with regulatory requirements.
• Assist the Workshop Manager to analyse data to identify trends, areas for improvement, and cost-saving opportunities.

Vendor Management;

• Maintain good working relationships with external service providers, including specialist automotive providers and parts suppliers.

Safety and Compliance;

• Ensure fleet vehicles comply with regulatory requirements, including emissions standards, safety inspections, and licensing.
• Implement and enforce safety protocols and procedures for vehicle operation and maintenance.