Festing Toyota is always looking for new talent and currently has an opening for a Service Advisor to complete our team.
We’re looking for a flexible team player to complete our roster so that we’re ready to go when our new state of the art facility is completed in October 2025.

QUALIFICATIONS AND SKILLS

• The ideal candidate will have experience in a dealership service environment, however we are willing to train the right individual.
• Valid Driver’s License with clean driver’s abstract
• Must be able to work half day Saturdays as scheduled (seasonal)
• Able to drive both manual and automatic transmission is an asset
• Able to work well both in a team environment and independently
• Highly organized and pays attention to detail

• Greet all customers promptly or acknowledge their presence when working with another customer.
• Assist customers with service requests.
• Complete a walk-around inspection and obtain an accurate odometer reading prior to writing up the repair order.
• Relay repair instructions to the technicians with as much detail as possible.
• Obtain customer’s signature or documented approval on all repair orders.
• Provide quotes and/or estimates for labour and parts for technician recommended services.
• Contact the customer by telephone, email or text for work order approval if unauthorized at time of initial meeting.
• Manage customer expectations before, during and after the vehicle’s repair and provide status updates throughout the day.
• Explain the details of the work completed during the cash out process.
• Ensure all work has been completed and invoiced correctly prior to customer delivery.
• Arrange for Quality Inspections of completed vehicles as necessary.
• Arrange for shuttle services as required.
• Contact customers to book appointments when special-order parts arrive.
• Resolve customer concerns courteously and promptly, or refer to Fixed Operations Manager.
• Maintain awareness of factory-recommended maintenance schedules and warranty coverage.
• Add parts to repair orders if parts personnel are unavailable