Service Advisor at Fountain Tire

Town of Cochrane, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

28 Aug, 26

Salary

0.0

Posted On

30 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Automotive Repair Knowledge, Tire Industry Knowledge, Sales, Work Order Management, Inventory Management, Effective Listening, Communication, Organization, Billing, Scheduling

Industry

Retail

Description

Overview Looking to grow your career in a place that values teamwork and customer service? Fountain Tire is currently hiring an Service Advisor to join our team. This role is a great opportunity for someone who enjoys helping customers, staying organized, and supporting a busy shop. You’ll work closely with your team to provide great service while learning new skills and building a strong career. Our people make the difference at Fountain Tire. We believe in good leadership, teamwork, and a safe work environment. As a vital member of our team, you will get to enjoy some great benefits: What is in it for you? Competitive compensation based on experience Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching We will develop your skills and certifications with our excellent training program & opportunity for advancement that includes the potential to enter our management training program The opportunity to work with an excellent team and great customers Regular day shifts Great discounts for you and your family on tires, parts and mechanical services Primary Responsibilities: Creating work orders and arranging bookings and communicating them to the technicians Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up. Provide proactive calls to customers to determine their satisfaction level with the service they have received Recommend tire service, specialty tire service, wheel and mechanical service to customers Ensure that all products are billed accurately to the customer and process all necessary information in the computer system. Keep promotional material updated in the showroom. Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field. Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules. Assist in inventory management through documentation processes and annual inventory counts What does it take to get on track? Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract Experience in the automotive repair industry or tire industry Effective listening skills with the ability to identify customer needs and provide recommendations Working knowledge of passenger, light truck and, specialty tires and mechanical services Available for split days off and Saturday shifts Excellent customer service and a great attitude are a must A team player who takes pride in their work Fountain Tire offers competitive pay, strong leadership, and a chance to build your future. Apply online or in person today at 208 River Ave Cochrane, AB T4C 2C1!

Responsibilities

The Service Advisor is responsible for creating work orders, providing service quotes, and coordinating between customers and technicians. They also handle billing, follow-up calls to ensure customer satisfaction, and assist with inventory management.