Service Advisor at Fox Toyota Lexus of El Paso

El Paso, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Multitasking, CDK CRM, Repair Order Management, Estimation, Warranty Management, CSI Score Maintenance

Industry

Retail

Description

Description Experienced Service Advisor (CDK CRM Preferred) Fox Toyota Lexus is looking for an experienced, customer-focused Service Advisor to join our established service team. CDK CRM experience is strongly preferred, but not required. Schedule 5-day work week Alternating days off Saturday availability required Why Join Fox Toyota Established dealership with consistent service volume Established commission-based pay plan Supportive service management team Family-owned organization with long-term stability Emphasis on CSI, ethical sales practices, and repeat customers What You’ll Do Greet and assist service customers professionally and efficiently Translate customer concerns into clear repair orders for technicians Provide accurate estimates and explain recommended services Maintain communication with customers throughout the repair process Monitor repair progress and ensure quality and timely completion Present and manage extended warranty services Resolve customer concerns and escalate issues as needed Maintain strong CSI scores and follow dealership standards Keep Service Management informed of operational issues Benefits In addition to career-long personal development, our team members enjoy a number of benefits, including: Health insurance Dental and vision insurance Life insurance 401(k) with company match Paid time off Paid holidays About Fox Auto Team Fox Auto Team is a family-owned and operated business built on strong values, where we prioritize both our customers and our team. We focus on building long-term relationships by delivering great service and supporting our local community. We are committed to providing a respectful, inclusive workplace and are proud to be an equal opportunity employer. Requirements Previous experience as a Service Advisor required CDK CRM experience preferred Strong customer service and communication skills Ability to multitask in a fast-paced environment Proficiency with dealership software and systems Valid driver’s license and clean driving record Ability to pass pre-employment screening

Responsibilities

The Service Advisor greets customers and translates their concerns into clear repair orders for technicians. They manage the entire repair process, providing estimates and maintaining communication to ensure high customer satisfaction scores.