Service Advisor at Galadari Brothers

, , United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Satisfaction, Diagnosis, Customer Management, Revenue Maximization, Workshop Coordination, Booking Management, Vehicle Inspection, Repair Orders, Pricing Communication, Sales Promotion, Quality Control, Progress Monitoring, Invoice Presentation, Technical Knowledge, Administrative Competence, Complaint Resolution

Industry

Investment Management

Description

Job purpose: To achieve customer satisfaction in after-sales service through excellent diagnosis, professional customer management, maximizing repair and maintenance revenue, and efficient coordination of workshop activities. Key Job Responsibilities • Manage customer bookings and plan arrival times to ensure smooth workshop flow. • Greet and welcome customers courteously and efficiently to enhance brand standards. • Answer all telephone inquiries promptly (within 3 rings) and professionally. • Carry out joint road tests and physical vehicle inspections to accurately assess complaints and prevent repeat repairs. • Complete Repair Orders and inform customers of approximate pricing at vehicle reception to manage expectations. • Promote the sales of optional services, essential maintenance, and accessories to increase revenue. • Ensure the repair estimate is correctly made using the M.S.C. rule (Manufacturer Standard Charge) for transparency. • Notify and obtain customer approval for additional work required, securing advance payment if the amount is high. • Take proper inventory for customer vehicles (damage, tools, valuables) and inform the customer of any discrepancies, obtaining acknowledgement. • Maintain Customer Record Files and update the Workshop system (DMS) daily to ensure database accuracy. • Ensure the vehicle is fixed right at the 1st time by implementing the quality control procedure to minimize rework. • Monitor repair progress in the workshop using the follow-up system to ensure promised delivery times are met and proactively contact the customer if any delay is expected. • Ensure all documents (Job card closed, parts confirmed, proforma attached) are ready before delivery, including the vehicle wash and parking in the designated ready area. • Present the customer’s final invoice for payment only after the customer has inspected the completed vehicle. • Present invoices and provide a detailed explanation of all charges, warranty, and goodwill procedures. • Maintain a customer contact system by making contact on the day following service or repair work to ensure satisfaction. • Follow-up with lapsed customers to demonstrate continued interest and drive repeat business. • Maintain and improve personal Product and Technical knowledge by utilizing bulletins and attending training courses. • Maintain up-to-date knowledge of Warranty and Goodwill procedures and assist the Warranty Department with claims processing. • Ensure warranty approval is obtained from authorized personnel. • Ensure awareness of all technical updates and safety recalls. • Provide the Service Manager with first-hand knowledge of any customer issues before they escalate. • Promote the Service Department and brand image, including the standard of housekeeping and personal appearance. • Maintain updated reference materials in the reception area for customer inquiries. • Execute any relevant ad-hoc duties and/or special projects assigned by the Management. Education Qualification, Work Experience & Skills • Education: Graduate in Engineering / Diploma in Automobile / Mechanical. • Experience: 4-5 years of proven experience as a Service Advisor/Service Consultant within a reputable automotive dealership. • Technical Knowledge: Sound Technical knowledge of vehicle systems with the ability to understand customer needs and accurately translate them into repair requirements. • Soft Skills: Strong analytical, communication, and inter-personal skills with a high degree of administrative competence. • Proactive approach when dealing with customer complaints, with the ability to resolve discrepancies and issues appropriately. • Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point) and experience with Dealer Management Systems (DMS).

Responsibilities

The Service Advisor is responsible for achieving customer satisfaction in after-sales service by ensuring excellent diagnosis, professional customer management, and maximizing repair and maintenance revenue. Key duties involve managing customer bookings, conducting vehicle inspections, accurately completing repair orders, promoting optional services, and ensuring efficient workshop coordination.