Do you have a passion for people and a love for cars? Do you thrive in a fast-paced environment where every day brings something new? Gary Moe Mazda is looking for an enthusiastic, organized, and customer-obsessed Service Advisor to join our high-performing service team in Red Deer!

WHAT YOU’LL DO:

• Greet every customer with energy, enthusiasm, and a genuine desire to help.
• Listen carefully to vehicle concerns and translate technical talk into clear, easy-to-understand solutions.
• Be the communication bridge between our expert technicians and our valued customers.
• Create accurate service estimates and explain them in a way that builds confidence and trust.
• Keep customers updated throughout the repair process and solve any concerns with a cool head and a can-do attitude.
• Juggle phone calls, walk-ins, and booking appointments while keeping everything running smoothly.
• Build long-term relationships with customers — turning first-timers into loyal fans of Gary Moe Mazda.
• Stay current with the latest in automotive trends, recalls, and technology.
• Be a team player — we celebrate wins together and support each other through challenges.
  *

DAY-TO-DAY RESPONSIBILITIES INCLUDE:

• Diagnosing and documenting customer concerns accurately.
• Reviewing warranty or service contract coverage.
• Building repair estimates and gaining customer approval.
• Creating and managing repair orders in the system.
• Coordinating with techs and keeping customers in the loop.
• Ensuring top-notch customer satisfaction and follow-up.
• Tracking job performance and KPIs (bring your numbers — we love results!).