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Service Advisor at Gary Yeomans Ford Ocala

Ocala, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Scheduling, Estimating Costs, Repair Description Conveyance, Maintenance Identification, Service Offering, Customer Satisfaction Index (CSI) Maintenance

Industry

Retail Motor Vehicles

Description

Gary Yeomans Ford Ocala and Villages are looking for their next Service Advisor to act as the liaison between our customers and service technicians. The service advisor's general responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions. Responsibilities: * Work hand in hand with technician to identify maintenance. * Offer additional service and repairs to customer if required. * Maintain CSI at or above group. * Communicate with technicians and parts employees to ensure an optimal work is preforming. * Communicate with customers frequently to ensure that we meet and address the required maintenance for the vehicle. Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance * Up to $1,500 a week training pay depending on experience.

Responsibilities

The Service Advisor acts as the liaison between customers and service technicians, responsible for greeting customers, listening to requests, scheduling appointments, and estimating costs. They must ensure customer service by accurately determining vehicle issues, repair timelines, and conveying concerns to technicians with accurate repair descriptions.