Service Advisor at GATR Truck Center

Waukee, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

30.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Work Ethic, Scheduling, Productivity Maximization, Profitability Management, Data Gathering, Communication Skills, Organizational Skills, Warranty Compliance, Parts Coordination, Telephone Inquiry Handling, Repair Explanation

Industry

Truck Transportation

Description

Description Join Our Dynamic Team at GATR Truck Center! Do you have a GATRdone attitude, a strong work ethic, and a passion for growth and excellent customer service? If so, we want YOU on our team! Position: Full-Time Service Advisor - 2nd Shift (11:30 PM - 8:00 PM) M-F + Saturday rotation Location: Waukee, IA Compensation: Competitive pay based on experience and qualifications. Why GATR Truck Center? At GATR Truck Center, we value our team members and offer a supportive environment where you can thrive. We're an authorized dealership for Volvo, Hino, Mack, and Kalmar Ottawa trucks, serving five locations in Minnesota and Iowa. We also deal in Hyundai Translead Dry Van Trailers. Our mission is to provide outstanding service and support to our customers, and we need passionate individuals like you to help us achieve that. What You'll Do: Maximize Productivity: Schedule shop work to ensure maximum productivity and department profitability. Customer Interaction: Schedule service appointments, gather customer and vehicle data, and keep customers updated on repair progress. Detailed Explanations: Explain repair costs and time requirements, obtain proper authorizations, and provide detailed explanations of completed work. Compliance: Ensure compliance with manufacturer warranty and policy procedures. Coordination: Coordinate part requirements with the parts department and handle telephone inquiries. Requirements Qualifications: 1-3 years of experience High School Diploma or Equivalent Valid Driver's License and insurable driving record Strong organizational and communication skills Familiarity with heavy vehicle service terminology Perks & Benefits: Health Insurance: Significant employer contribution Dental & Vision Insurance Life Insurance Disability Insurance: Short-term and long-term 401(k) Plan + up to 6% company match Paid Training & PTO Clothing Allowance Ready to Join Us? If you're ready to take your career to the next level with a company that values you, apply today! We can't wait to meet you. GATR Truck Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin, or other legally protected classifications. Apply Now and Let's GATRdone Together!

Responsibilities

The Service Advisor will be responsible for maximizing shop productivity and department profitability by effectively scheduling work, gathering customer and vehicle data, and keeping customers informed about repair progress. This role also involves clearly explaining repair costs, obtaining authorizations, ensuring compliance with manufacturer policies, and coordinating part requirements with the parts department.