ABOUT THE COMPANY

Farol Ltd is an extremely successful family-owned, multisite agricultural and groundcare machinery business and the largest John Deere dealership in the UK. Established in 1976 and now employing over 300 people, we are the market leaders in agriculture, groundcare and homeowner products. In addition to holding the prestigious John Deere franchise, we are also dealers for Club Car, TurfCo, Weidenmann and Stihl along with many other high-end brands.
Our vision is to deliver a preeminent service by being at the forefront of technology, whilst developing a rich and rewarding environment for our employees.​

​WE CAN OFFER AN ENVIRONMENT WHERE TEAMWORK IS KEY AND WHERE YOU CAN TRULY DEVELOP NEW SKILLS AND FLOURISH.

​​What do our Team Members say about us?​
Great company attitude with friendly and approachable Managers/Directors
Lovely place to work. Good group of people to support new employees during day to day operations.
A good Company to work for and the whole team are friendly. The Management are very approachable and have an open door policy. As the Company are continually growing there are lots of opportunities for employees to progress. I feel valued as an employee and enjoy my job
I love working for a family business as I’ve come from a more corporate environment. Owners are hands on and very approachable. It is a fast paced and busy environment but no such thing as a typical day for me. There are great learning opportunities here and ability to progress in the business.
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• On-site parking

Work Location: In perso

We have an exciting new opportunity for a Service Advisor to join our Golf & Turf Aftersales Department at our head office in Milton Common near Thame. Your role will be working with the Group Golf & Turf Service Manager and their team of Service Advisors to ensure the smooth running of day to day activities within the workshops.​

​Your main duties will include:​​

• Utilising our scheduler and planning tools, allocating work for the technicians around the group based on their expertise and skill
• Dealing with proactive and reactive service and breakdown enquiries via email and telephone
• ​Managing workshop jobs from start to finish, i.e. dealing with the initial enquiry, scheduling the work, ensuring the correct parts are allocated, preparing invoices and dealing with any queries that may arise
• Developing retail sales revenue through the promotion of both the Service and Parts departments to both existing and new customer
• Ensuring our customer service levels meet our customers’ needs and expectations whilst maintaining a first-class standard of service at all times

​Hours of work are:

• 8am - 5pm Monday to Friday
• 8am - 12:30pm on a Saturday rota (approximately 1 in 6)