Salary: OTE up to £36,000 per annum
Location: GWR Kia, 963 Great West Road, Brentford, Middlesex, TW8 9FX

A BIT ABOUT US:

Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry. We have a rich history of growth, development, and excellence,
Norton Way Group spans 6 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a diverse range of leading automotive brands, including Honda, Kia, Nissan, Mazda and Peugeot, and an award-winning corporate department. We are a subsidiary company of Marubeni Auto Investment (UK) Limited and Marubeni Corporation (Tokyo).
Our success is a testament to the efforts of our dedicated teams. Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.

WHAT WE NEED FROM YOU:

• A full driving licence is essential
• Experience working within an automotive service department is essential
• Outstanding communication skills, both in person and on the telephone
• High level of accuracy with excellent attention to detail
• Strong organisational skills and ability to follow strict procedures

• Arranging customer bookings for the workshop, recording & communicating authority for any extra work required or parts to be ordered or fitted
• Understand the customer’s needs and correctly interpret instructions
• Assist with planning the forward capacity of the workshop, monitoring all work to ensure that it is completed by the times required
• Check, inspect and test incoming and outgoing vehicles and work including acting as quality controller, as required
• Ensure that work done, parts and consumables used and tests carried out are accurately recorded on the job card/repair order. Cost the work and raise invoices