Service Advisor at Hiley Mazda of Huntsville

Huntsville, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Time Management, Communication, Team Leadership, Vehicle Diagnosis, Warranty Administration, Inventory Management, Conflict Resolution, Sales Success, Organization

Industry

Legal Services

Description

At the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement. Benefits - Medical and Dental - 401(k) available at most locations - Paid Time Off - Competitive Pay - Life Insurance - Professional Development Responsibilities - Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. - Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. - Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. - Ensure the daily inventory of technicians' time is consistently sold to service customers. - Answer technical questions about vehicle problems, warranties, services, and repairs. - Maintain Customer Satisfaction scores at or above company standards. - Assist in diagnosing vehicle problems; order parts and tools as necessary. - Oversee administration of warranty claims as well as training and supervising of service department. - Reinforces company policies and adheres to company standards. - Encourages compliance with applicable laws and regulations. - Maintain good working relationship with factory(s) and foster positive employee relations. - Collaborate with upper management to make service department hiring and discipline decisions. Qualifications - Organized and friendly personality - Demonstrated ability to manage others - Time management skills - Fantastic communication skills with your customers - High School Diploma or Equivalent preferred - Professional, well-groomed personal appearance - Consistent record of service and sales success - Strong record of positive customer satisfaction results - Team oriented and self-motivated - Able to work with little supervision - Clean driving record and valid driver’s license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

Oversee service orders and the flow of the drive lane while ensuring high customer satisfaction scores. Manage technician time, handle warranty claims, and collaborate with management on department hiring and discipline.