Service Advisor at Hilltop Camper and RV

Spring Lake Park, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

85000.0

Posted On

04 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Service advising, Scheduling, Dispatching, Documentation, Communication, Problem solving, Technical proficiency, Consultative selling, Time management, Interpersonal skills

Industry

Retail

Description

Description As a Service Advisor for Hilltop Camper & RV, you will interact with customers regarding their service/repair needs so they can get their Camper or RV back on the road to have more family fun. If you’re rewarded by creating customers for life because of the strength of your service, please read on. Every day you’ll interact professionally with customers to document their service/repair needs, schedule service appointments, dispatch work to the service technicians, ensure all service/repairs are completed prior to the customer pick-up, and follow-up with customers to make sure their service needs have been resolved. To thrive in this position, you’ll have prior work experience as a Service Advisor/Writer. We’re looking for a Service Advisor who… Thrives on putting customer satisfaction as a priority every day. Works well in an environment with interruptions and changing priorities on a regular basis. Asks investigative questions to understand the scope of the customer’s needs and then is able to articulate and document the needs to the Service Technician assigned. Communicates timely, clearly, and professionally to both customers and coworkers. Uses technology efficiently. Hilltop Camper & RV, with stores in Fridley, Oronoco, Brainerd, and Alexandria, MN, is a 3rd generation family-owned camper & RV dealership that employs approximately 130 employees and sells, services, and outfits campers and RVs. Our employees help our customers find the right solution for their family fun camping needs. Our employees provide consultative selling, appropriate financing options, a variety of parts and accessories, and quality service to their campers. We're a one-stop shop for all our customers' needs. If you want to work for an RV/Camper dealership that is continually recognized in the US and Canada as one of the TOP 50 DEALERS and you have the skills and experience, we're looking for, then apply today! Benefits Include: 401(k) 401(k) matching Health insurance Health Savings Account Dental insurance Employee discount Employee assistance program Referral program Vision insurance

Responsibilities

The Service Advisor interacts with customers to document service needs, schedule appointments, and dispatch work to technicians. They ensure all repairs are completed to customer satisfaction and follow up to confirm resolution.