Hilton Suzuki is a long standing family run dealership, and we are offering an exciting opportunity for a Service Advisor based at our Bishop’s Stortford branch to join our small well established team
Duties:
- Greet customers and provide excellent customer service
- Listen to customer concerns and accurately document them
- Schedule appointments and manage the service department’s calendar
- Communicate with technicians to ensure timely completion of repairs
- Provide estimates for repairs and obtain customer approval
- Explain repair recommendations to customers in a clear and understandable manner
- Process payments and handle cash transactions
- Maintain accurate records of customer interactions and transactions
Requirements:
- Previous experience in a customer service role is preferred but not essential
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Proficient computer skills, including knowledge of basic office software
If you are a motivated individual with a passion for providing exceptional customer service, we want to hear from you! Join our team as a Service Advisor and help us deliver an outstanding experience to our valued customers.
Please note that only candidates who meet the requirements will be considered for this position. A full driving license is required for this opportunity
No recruitment agencies please
Hours : 8.00am to 5.30pm Monday to Friday.
Alternate Saturdays 8.00am to 12.30pm
Job Type: Full-time
Pay: £23,140.00-£28,250.00 per year

Additional pay:

• Bonus scheme
• Commission pay

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person
Reference ID: RAC/255

Please refer the Job description for details