Hickman Automotive Group is looking for a Service Advisor to join our team at HML Gander. If you are an energetic, sales driven and motivated individual with a positive attitude, a dedication to providing exceptional customer service and a desire to succeed, we would love to have you. The Service Advisor’s responsibility is to satisfy customers by providing exceptional customer service and expediting the repair and service of their vehicles within an expected length of time and at an expected cost.

QUALIFICATIONS

• Automotive experience not required
• Exceptional commitment to customer service.
• Knowledge of MS Office, including Word and Excel.
• High school diploma.
• Above-average time management and organizational skills.
• Strong work ethic.
• Excellent interpersonal, telephone and communication skills.
• Requires accuracy, attention to detail, and clear communication.
• Possess a valid NL driver’s License and have maintained a clean driver’s abstract.

ABOUT US

What does it mean to work at Hickman Automotive Group? Well, we are a 4th generation family-owned and operated business that has been leading the province’s automotive industry for 110 years. We believe that Family Drives Everything in our company, so our 400+ employees are all valued and treated like family. Our goal is to go above and beyond to exceed the expectations of our customers and employees! We value honesty, diversity, interpersonal growth, supporting our community, and unconditional dedication to excellence.

• Enthusiastically meet and greet all customers promptly, in a friendly and professional manner.
• Write repair orders.
• Documents vehicle problems by listening to customers describe them and by asking probing questions.
• Maintains extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointments/scheduling systems to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
• Constantly communicates with Technicians to obtain information on needed vehicle repairs.
• Involves patiently listening to customers describe vehicle problems, determining the appropriate work involved in the repairs, and accurately recording problems and authorized repairs on work orders so that the Technician understands what to do.
• Requires accuracy, attention to detail, and clear communication with other team members and departments in the dealership.